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Call us today!

1-718-743-3281

10am - 3pm (Mon - Fri)

(Eastern Standard Time)

 

 

 

 

  Can I order over the phone?

  When to expect your order?

  Can an order be canceled after it has been submitted?

  Do you ship to a PO Box?

  Can I ship to a location that is different from my billing address?

  What happens if the item I ordered is on backorder?

  Guaranteed Satisfaction !

  Return policy

 

 

   Yes !  We are waiting for your call.

 

We understand how you feel when you send your information via internet. The Pay by Phone payment method is ready for you. Simply pick the items you want to purchase and check out. All you need to do is choose the payment method as <I will pay by phone>. Then give us a call at toll free number ( 1-877-530-5200 ) 10:00am - 5:00pm EST, Mon-Fri. When you call, our sales person will ask you the last 4 digit of your order number. We hope you will be happy to order with us.

 

 

   When to expect your order?

 

RP Store strives to ship all items in stock within 48 hours. Please allow 7 business days for delivery on in-stock items. Some items are shipped from the manufacturer and may take longer for delivery.

 

 

 Can an order be canceled after it has been submitted?

 

If you should decide that you no longer want an ordered item, please e-mail us immediately by clicking here and sending us an e-mail stating that you would like to cancel, change or add to your order. If your order has already been shipped, you may return the merchandise, but RP Store will not be able to refund any of the shipping costs.

 

 

   Do you ship to a PO Box?

 

Yes, we ship to P.O. Box by USPS. UPS do not deliver to PO Boxes.

 

 

 Can I ship to a location that is different from my billing address?

 

To prevent “Credit Card Fraud” your billing information must match the information on file with the cardholders bank. This is the same address that your monthly credit card bill is mailed to. Your order WILL NOT ship if this information does not match! If you are shipping to an alternate address, we must be able to verify this as a legitimate address.

 

 

   What happens if the item I ordered is on backorder?

 

Any items that are currently not in stock will be shipped as soon as they become available. Credit card orders will not be charged until the back ordered item has been shipped. We do not charge for shipping of back order items.
 

 

   Guaranteed Satisfaction !

 

At RP Store, our customer's satisfaction is very important to us. If you are not completely satisfied with an item you've purchased from RP Store, you may return it within 10 days* for a full refund of the merchandise price. If you do not return your merchandise within the 10* days period a 30% Restocking Fee will apply for up to 11 to 30 days **Because technological changes occur so rapidly, cellular and cellular related products**. No refund will be given unless the returned items are NEW condition. All sales are final after 30 days.

 

 

   Return policy

 

To return an item to RP Store pleas give us a call at 1-877-530-5200 for returned number and proper returned address.  We will not accept any returned orders  without return numbers for refunds or exchanges  (All returned products must be complete including the original packing, accessories, parts, manuals, ect.) Please include the shipment invoice (packing slip) with the backside filled out including:
Reason for the return - (A. Not as expected, B. Arrived too late, C. Wrong item on Invoice, D. Wrong Item Shipped, E. Wrong Color, Size, etc. F. Not as Advertised, G. Defective, H. Shipping Damage) and Action - (Refund or exchange) Send your return via UPS ground or Insured Parcel Post:

The customer is responsible for the cost of return item and exchange shipping .




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Sprint Nextel

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Motorola

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LG

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Sidekick

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iPhone

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iPod

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Palm Treo

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Nextel (Old)

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SouthernLINC

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TELUS

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Blackberry

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Sony

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Nokia

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Pouches

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Memory Cards

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Batteries Doors

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Data Cables

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Antennas

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