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   Guaranteed Satisfaction !

 

At RP Store, our customer's satisfaction is very important to us. If you are not completely satisfied with an item you've purchased from RP Store, you may return under $20.00 orders within 10 days for a full refund of the merchandise price less shipping cost. If all orders over $20.00 value return will apply 40% Restocking Fee plus the actual shipping cost. **Because technological changes occur so rapidly, cellular and cellular related products**. No refund will be given unless the returned items are NEW condition. All sales are final after 10 days.

 

 

   Shipping Discrepancies:

 

 Customer must report any discrepancies within 24 hours after receipt of shipment. RP Store  will not be responsible for any discrepancies reported after this time. Customers are responsible for incorrect address shipping charges (shipping charges for resending correct address). We are not responsible for lost packages on first class  mail after post office post received  in system.

 

 

   Return policy

 

To return an item to RP Stores please email us at info@rpstore.com along with your order number for returned number and proper returned address.  We will not accept any returned orders  without return numbers for refunds or exchanges  (All returned products must be complete including the original packing, accessories, parts, manuals, etc.) Please include the shipment invoice (packing slip) with the backside filled out including:
Reason for the return - (A. Not as expected, B. Arrived too late, C. Wrong item on Invoice, D. Wrong Item Shipped, E. Wrong Color, Size, etc. F. Not as Advertised, G. Defective, H. Shipping Damage) and Action -

 

For Refund or exchange: Please send your return via UPS ground or Insured Parcel Post.

 

The customer is responsible for the cost of return item and exchange shipping . We are not responsible for over 10 days orders, all returns refunds problems must be reported within 10 days email to info@rpstore.com along with order numbers.

 

 

ATTENTION: 

 

We are unable to accept any data cable or data cable related products, sim card copier returns because unscrupulous people purchasing data cables and sim card copier for one time downloads, copy  and then returning. We record all the batteries labels before we ship if the return batteries are out of our records, we will not allow for refund, exchange and return. We are unable to refund or exchange for used items and broken items which are not in new condition or not in original packages.

 


 



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